Refund Policy

14-day refund window

You may request a refund within 14 calendar days of purchase if the product cannot perform a core advertised function on a supported device and we cannot resolve the issue, or if you were charged twice for the same purchase. This policy does not reduce any consumer rights that apply by law.

Before requesting a refund

• Use the free trial to confirm that your device can create the report you need.
• Email support@mythicatech.com with the purchase email, purchase date, product name, and a short description of the problem.
• Allow us a reasonable opportunity to troubleshoot an access or technical problem. Do not include customer photos or report content unless necessary and authorized.

Normally not refundable

Refunds are normally not provided because you changed your mind after successful use, expected an unadvertised feature, lost local files after clearing browser/device data, or attempted to bypass or share the license. We will still review every request fairly.

Processing

Approved refunds are sent to the original payment method. Bank processing time is outside our control. If a payment dispute is already open, refund handling may need to occur through the payment provider or card issuer.

Contact first

For the fastest resolution, email support@mythicatech.com before contacting your bank. Include no sensitive card details; we will never ask for your full card number.